Last Updated on: June 16, 2024

Haema, Co. (“Haema”, “we”, “us”, or “our”) is committed to respecting and protecting your privacy.  We are currently developing and testing the Haema mobile software application (the "App") for limited use with initial testers who can join our waitlist through our Website at haema.co (our “Website” and together with the App, our “Services”). The App is being developed to help track how activities of daily living such as exercise, sleep, food intake, and mood can impact blood glucose levels.

This Privacy Policy describes what kinds of information we collect, how we collect it, and how we use it and share it when you sign up and when you use our App.

Our App is available on the Apple Test Flight, and hence we comply with all Apple requirements concerning protecting the users' information.

1. Introduction

Haema is a global software company that helps people understand how food and exercise affects their health.

2. What information we collect, and why

You may give us information by filling in forms in our App, by corresponding with us, or by connecting our App to third party services including Apple Health. This includes:

🧑‍🎤 Your account details

• When you create a Haema account, we ask for your first name, email address, phone number, and address.
• You can also choose to enter your date of birth, weight, height, and other biometrics to improve your app experience.
• We ask for your consent for collecting and using this data during the onboarding process and if you do not consent to this necessary processing, you cannot use the App. This consent can be managed in the App’s settings on your mobile device.

🩺 Information Relating to Your Diabetes Management

• We also collect for information related to your diabetes management including, but not limited to age, height, weight, diabetes type, the type of blood glucose meter or monitor you use, blood sugar measurement units (i.e. mmol/L or mg/dL), and blood glucose target range.
• We also request your consent to read and write your data on an ongoing basis, such as your blood glucose measurements, insulin amounts, carbohydrate count, sleep, activity and calorific data from Apple Health or other wearable devices and from your Continuous Glucose Monitor (“CGM”) or other applicable source.

💳 Your payment information

• We currently do not ask users to provide us with financial or credit card information but may collect this information when we begin rolling out our subscription plans.

  However, when we do begin rolling out our subscription plans, here’s how it will be handled:

• When you pay for Haema or opt in to a subscription, we use Stripe to collect, store, and process your payment information.

• Haema does not have access to your full credit card information, and we'll never ask you to share that information with us directly.

🏃‍♂️ Your health data, imported from your device

• If you explicitly enable this feature in the app, Haema will import your Activity, Sleep, and Heart Rate data from Apple Health.
  • You can disable these integrations from your account settings in-app.

💉 Your glucose data, via the CGM

• Your CGM collects blood glucose readings which sync to the manufacturer's software platform and is subject to the manufacturer's privacy policy.
• When you signed up for the Haema program, you requested, and gave Haema permission, to retrieve your CGM data from your CGM account. When you link your CGM account with Haema, we receive glucose data from the manufacturer to display to you in the Haema app.
• Haema creates insights and metabolic scores based off your glucose data and activity, and makes this visible to you in the Haema app.

💬 Our interactions – feedback & support

• When you contact our Support or Member Experiences team, we retain the chat or email log as part of our records.
• If you participate in product feedback sessions, we may record the sessions for future reference. We'll always let you know verbally if a call is being recorded.
• We also collect information you provide when you communicate with us, such as any communications you send when you sign up to follow our Website, join our waitlist or interact with customer support.

🥗 Your logs – meals, activities, notes

• When using Haema, you'll likely add meal photos, titles, notes, and activities. You can also import sleep data, heart rate data, and activity data from your device.
• Access to this information is limited to those with a business need, like support team members, data scientists, product managers, or engineers.

📊 Third Party Tools, Analytics & Advertising

We take responsibility for your information by only integrating with 3rd party tools that respect your privacy and share our data privacy standards and commitment, and by intentionally not collecting information we do not need.

For example:

• Our app collects information about your device, including what version of our app you're using, what platform you're on (iOS/Android), your time zone, locale, and what version of that operating system you are running. We use this information for troubleshooting and aggregate analytics.
• We use minimal app logging and analytics software development kits (SDKs) to collect app crash and performance information. You can disable the sharing of Haema App Analytics by getting contact with us at [email protected].
  • We strive to avoid using SDKs, code, or trackers provided by advertising networks that may track or retarget you for commercial purposes.